Frequently Asked Questions

Where do you ship to? 

We ship to the UK, EU, and internationally. Shipping times vary by destination — please see our Shipping & Delivery page for full details.

How long does delivery take? 

UK orders typically arrive within 5–10 business days. International orders may take longer depending on your location.

Can I personalise my order?

Yes! Many of our products offer personalisation options such as names, dates, and special messages. Simply select your options on the product page before adding to your basket.

What is your returns policy? 

We accept returns within 14 days of delivery for non-personalised items in their original condition. Personalised items cannot be returned unless faulty. Please see our full Refund Policy for details.

How do I care for my bridal accessories? 

We recommend storing your accessories in a cool, dry place away from direct sunlight. Avoid contact with perfume, hairspray, and moisture to preserve their quality.

I have a question not answered here — how do I contact you? 

You can reach us via our Contact page and we'll get back to you as soon as possible. 🤍